This Refund Policy applies to all purchases of digital software keys on softyanone.com. Because our products are digital, refunds depend on whether the key has been collected or activated.
Before the key is delivered or activated
- If you cancel your order before your key has been delivered, you will receive a full refund.
- If you received your key but have not activated it, contact us at support@softyanone.com. We can arrange for the key to be resold; once it has been resold and activated by a new customer, we will refund you.
After the key has been activated
A key that has been activated is permanently linked to your account or device and cannot be resold, so we cannot refund it if you simply change your mind. This does not affect your rights if the key is faulty.
Faulty or non-working key (warranty)
If a key does not activate or stops working, contact support@softyanone.com with your order number and a screenshot of the error. We will investigate, and you will receive either a working replacement key or a full refund, whichever you prefer. Some cases may take a few days because we may need to check with our suppliers.
Guarantee period
We offer a 12-month guarantee period for faults caused by the product or its publisher.
Fees and timing
- Refunds are made to the original payment method (PayPal) and may take a few working days to appear.
- If you cancel for a reason that is not our fault, such as changing your mind before collecting the key, a small payment-processing fee may apply. We cover this fee when the failure to complete the order is our fault.
- Orders we suspect to be fraudulent may be cancelled, in which case you receive a full refund.
How to request a refund
Email support@softyanone.com with your order number and the reason for your request. We reply promptly with a solution.